We were assisted in the selection of our tile for the shower walls and floor. A few days later we received the quote and agreed to the price. After this, we were contacted that the tile we chose was very expensive and the quote was for a different, less expensive product. We reluctantly agreed to the different style and type of product with the same original quoted price. They did a quality job with the install. We must assume a misunderstanding, and that the price is fair but still leaves us with the classic "bait and switch" feeling.
Jenny And Eric were great. They took the time to listen to us, to help us sort through our color concerns and have really gone the extra mile to make our project a success. We are very happy with the end result!
I found the associates to be professional and knowledgeable about the product and willing to assist me by providing information and samples that I requested. They also worked around my schedule which was very helpful. The installers arrived on time, gave me and idea of the length of time it would take to complete the job, cleaned the room upon completion and returned the furniture.
I was impressed with the attention to detail, professionalism, and care that these flooring pros gave in ensuring that my flooring needs were met.
Great service and quality products. Very good follow through. It would be nice to have a bigger carpet selection, however.
Eileen and Jim Gieselman
The initial estimate was great. He was interested in helping me find a product that fit my lifestyle and color to fit with my current flooring and decor. The actual install was fast and professional. They were great at communicating with me from the quote to after the project was complete. I would recommend this company to anyone especially friends and family.
Professional, conscientious and great to work with...
Mary Lynn Arsenault
First, I love my floors! I really took my time with getting in home estimates and comparing other companies. I landed with FCI because they not only had the options I was looking for but their enthusiasm for the job and customer service was outstanding. It literally took me a month to decide. With a lot of back and forth, they remained patient and willing to answer additional questions as well as adjusted the project to fit my budget. The work crew arrived sooner than expected, they were friendly, professional and they asked follow up questions to make sure they understood what I wanted. When I'm ready for my next set of rooms, I'll definitely reach back out.
Everything was done on my schedule and when it was convenient for me. There was zero hassle from the company and when the installers showed up they were fast and everything was done with care.
Everything about this experience was professional and consumer friendly. From the initial in-home consultation to the finished product, the interactions were pleasant, informative and easy going. We made a couple of minor changes along the way and that was not a problem at all. The process was thoroughly explained and the service delivered was exactly as advertised. The installers arrived on time, were very accommodating, and provided efficient and quality workmanship. They were very careful when moving furniture and did not damage anything whatsoever throughout the process. We could not be happier with the way our new floors turned out. I would highly recommend this company to anybody who values honesty and superior craftsmanship.